Welcome to Google Advertising Professionals Support. Please search our FAQ using search terms specific to your inquiry (e.g. testing or Qualified). You can also browse the list of topics and questions shown below.

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For Client Managers Qualified • What are the requirements for becoming a Qualified Individual? • What are the requirements for becoming a Qualified Company? • Company qualification spend requirements by country • more... Promotional credits • What are Google Advertising Professionals programme promotional credits? • What is the new promotional credits policy? • I am a little confused by some of the terms on my Promotional Credits page. How do I analyse this page? • more... Program overview • What are the requirements for becoming a Qualified Individual? • How much does the programme cost? • What are the programme details? • more... Training and testing • What are the exam specifics? • How do I prepare for the Google Advertising Professionals Exam? • What if I fail the exam? • more... Getting clients • What is the Marketing Tools page? • How much should I charge clients? • How can I find clients? • more...

For Clients Using a Google Advertising Professional • How can I tell if a professional is really Qualified and not just lying to me? • What are the costs and how will I be billed? • What happens if I change client managers? • more... Security and privacy • Who has access to AdWords and client manager account information? • What information will my client manager have about me? • What is your policy on copyright infringement? • more...

A printable version of the entire Google Advertising Professionals FAQ is also available.

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If you cannot find your answer by searching or browsing Google Advertising Professionals Support, please contact us. We typically respond to email within one business day.